Performance Measurement
Best practice measurement of financial and non-financial measure to drive improvement.
Course Overview
You get what you measure in business. Measure the wrong things and get wrong results, measure too many things and confuse people, and measure too few things and get irrational behaviour.
This interactive course is for all managers and shows how excellent companies measure to drive success.
It explains the role of benchmarking to set goals and targets and shows how to establish an integrated set of measures across the business to control performance and drive improvement. It shows the key measures which impacts the Oliver Wight Integrated Business Planning process and the influence they have, and lastly describes how to display results for the maximum impact.
Course Content
The course describes the value of measures to control daily events, to drive performance improvement and projects and to ensure that all activity takes a company towards its strategic goals.
The course content will include an introduction to measures in business; the balanced scorecard and how this is moving on; benchmarking and goal setting; integrating measures vertically and across the business, and showing and leveraging results.
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The stages of maturity that a company or process must go through as it journeys towards success, how to recognise where they are and how to plan the first improvement steps.
The use of benchmarking to identify best performance and practices as a part of regular business planning and goal setting exercise.
The balanced scorecard and how it is established and used at the head of the company to represent all interests.
How to roll out excellent standards across the company and the role of the Oliver Wight ABCD Checklist in understanding and implementing best practices.
The need for an integrated suite of measures to fit the business and to be sure that all parts and all levels of the business are challenged to drive forwards together.
The simple three stage process to design the right measures for their job/team role.
To identify the vital few measures that make a difference and how to use them to leverage results in the business.
The rules of successful and well used measurement systems.
How to drive change to improve performance and how this is best reported and displayed including an introduction to managing people through a change programme.
How to design and implement a new measurement system in a company.
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Objectives and Benefits
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Review their company’s approach to measures and recommend a way forward to an integrated set of measures for all parts and levels of the business.
Design and implement a balanced scorecard to be used by the top team at the Board and/or at its Senior Management Review as part of Integrated Business Planning and to be the reference point for all other measures.
To design and roll out an integrated set of measures through the whole company so that every job/ team has clear and relevant targets and measures of control and improvement.
Identify and introduce best practices from other companies and industries through qualitative and quantitative benchmarking and prioritised goal setting.
Use the Oliver Wight ABCD Checklist to identify current performance against known best practices and plan a company wide improvement programme.
Leverage results from measures through clear communication, goal and target setting and by understanding the reward for effort from improving different measures.
Design measures for themselves and their people that are relevant to them and to their own customers and suppliers.
Drive change through the business or through their process through measures.
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Who should attend
This course is for all managers and executives who want to understand how to measure themselves and others for control and for success. It is especially suitable for project leaders and task teams challenged to review and revise a company measures system from executive balanced scorecard through to workplace measures. It is highly effective taken with a design workshop day by an executive or process management team.
Pre-Requisite
Nil
Recommended Follow-on Courses
Managing and Leading People
People in Teams
Driving Business Improvement Expert Tools and Techniques (Former ALS Tools and Techniques)
Driving Business Improvement in Practice
This course is only offered privately. For information contact us.
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