Managing the Extended Supply Chain
Understanding, designing and managing the complete supply chain for value.
Course Overview
Even though organisations may have been excellent in elements of the supply chain it is the management of the extended supply chain which we operate, that differentiates between the winners and the losers in business.
This interactive course enables managers to understand their company’s position in the extended supply chain and how it may be optimised for best customer service and business performance. It shows how to design the extended supply chain for identified business groups and how it should be managed and controlled as an integrated part of the business. It also describes appropriate application dependent on the maturity levels of current processes.
Course Content
This practical course is based on case studies and exercises. It covers the basic understanding of the extended supply chain and identifies areas for business gain; it explains how to group products and customers to enable effective supply chain design; it describes the use of ERP systems and the role of Integrated Business Planning; and it describes the role of people in managing an effective supply chain and the opportunities for improvement through process acceleration and value stream focus.
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How to assess the maturity of their business and their supply chains.
The latest benchmark thinking in extended supply chain concepts including supply chain analysis and value added opportunities.
How to integrate all the elements of the extended supply chain with the rest of the business using Integrated Business Planning processes and techniques.
A simple process for customer and product segmentation and how product groups are used to forecast and plan the supply chain within the business.
The options and cost considerations of supply chain design and the vital role of the voice of customers and consumers in supply chain design.
The vital relationship between information flow and physical flow in the supply chain.
Includes the demand/supply interface, how to understand and interpret forecasts, the role of customer service agreements and setting out to meet customer expectations, planning through the master schedule and distribution resource planning (DRP), planning for replenishment, and the impact of new products and services in managing the information world.
Also getting ready to meet demand, Quotif as a way of assessing and measuring customer service, supply lead-time and its reduction, factors and lot sizing and their impact on service and stock, physical logistics and warehousing including stocking, picking and distribution, the impact of disposals, and the growing trend in regional and global logistics in managing the physical world.
An overview of the tools and techniques for continuous improvement in the business and how they are used to improve the supply chain including KanBan and flow techniques, problem solving methods, using the tools of ALS for sustainable improvement and the key measures to manage and drive supply chain performance.
An overview of managing the culture changes in the supply chain to promote team working and problem solving.
The Oliver Wight Proven Path for project planning and implementation.
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Objectives and Benefits
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Understand how their entire supply chain works and identify where are the opportunities to improve the value added through their own processes.
Segment their business products and customers into meaningful business groups and understand how each must be driven through their known supply chain design to compete successfully.
Listen to the voices of the consumer and the customer and interpret their messages in real improvement plans and actions.
Distinguish between the ‘Information World’ and the ‘Physical World’ and understand the tools and techniques to achieve excellence in both.
Be able to design and implement the optimum supply chain to give the desired customer service with low cost and low inventory.
Understand how to plan distribution and logistics using ERP techniques and systems and the levers for performance improvement.
Establish the controls and measures for effective day to day management of the supply chain.
Use continuous improvement techniques to establish a lean supply chain with high flexibility.
Use the Oliver Wight Proven Path to design plan and implement change in the extended supply chain.
Understand the vital role of people in business excellence and how to get the best from outstations, and remote or mobile people.
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Who should attend
This course is the foundation course for understanding the extended supply chain and gives a firm basis for follow up design and implementation workshops. It is suitable for all managers involved in designing, implementing and managing within the extended supply chain and also for other key decision makers at all levels of the organisation.
Pre-Requisite
Business Excellence – The 3 Day Course
Recommended Follow-on Courses
Supplier Management
Distribution and Logistics Management
This course is only offered privately. For information contact us.
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