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Client Success

Vertex has approximately 3,000 SKUs from four facilities in New Zealand and four distribution centres covering Australia, with make-to-order, make-to-stock and make-to-forecast environments. The financial savings and market gains from a Class A program implementation are impressive. Customer service increased from 75% to 98% while at the same time working capital was cut by 25%. In parallel with business improvements, there has been a remarkable cultural transformation within the organisation.

Managing Director Paddy Boyle, following the Class A accreditation stated it was “one of the most rewarding and important programs of my career. The cultural transformation has been outstanding.”