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Merck Sharp & Dohme Australia - Manufacturing Division
Merck Sharp & Dohme Australia -Manufacturing Division recently undertook a second phase of Class A accreditation and has seen its production standards further improve due to the following:
Further improvements in teamwork
More effective Sales & Operations Planning process and increased support from Merck Human Health Division
Data accuracy improved and maintained
Stable schedules maintained
Further improved operational results that maintained customer service performance >98%
Customer satisfaction & Voice of the Customer survey results improved
Induction and on-going education program in place
Merck Sharp & Dohme is committed to annual re-certification to maintain focus on continuous improvement of business processes.
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